Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Items must be returned in unused condition in their original packaging within 30 days of original purchase date. Make sure to ship returns in a sturdy box, as damaged returns cannot be accepted. You'll also need the receipt of proof of purchase. 

**Return Shipping costs are the responsibility of the customer, and original shipping cost will not be refunded.**

If you receive a promotional discount with the order that amount will be deducted from your return. This includes FREE shipping promo. We will deduct the original shipping cost we paid from your return. 

To start a return, you can contact us at info@aleandpoppy.com.

If your return is accepted, we’ll send you a return acceptance letter, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@aleandpoppy.com.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items:

-Custom products created just for you

-Handmade Novelty embroidered items 

-Seasonal/Holiday Specific Items 

-Sale Items (Anything marked down before purchase not using a coupon code)

-Gift cards cannot be returned

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.